{"id":2733,"date":"2016-01-25T18:31:58","date_gmt":"2016-01-25T17:31:58","guid":{"rendered":"http:\/\/dev.immobilienbusiness.ch\/?p=2733"},"modified":"2016-01-25T18:31:58","modified_gmt":"2016-01-25T17:31:58","slug":"kundenzufriedenheit-als-stetige-herausforderung","status":"publish","type":"post","link":"https:\/\/www.immobilienbusiness.ch\/en\/unternehmen\/2016-01-25\/kundenzufriedenheit-als-stetige-herausforderung\/","title":{"rendered":"Customer satisfaction as a constant challenge"},"content":{"rendered":"
\"Zufriedene
Satisfied and well-groomed employees are an indicator of quality.<\/figcaption><\/figure>\n

SMEs and owner-managed companies are aware of this from their own experience and are therefore less price-sensitive than many large companies and public institutions. On the other hand, they have - and rightly so - high quality standards and attach importance to contact with the company and its managers, fair employment conditions, and continuity in the cleaning staff they employ.<\/p>\n

Who knows what he wants, finds the right thing<\/strong><\/p>\n

It is like with everything, the better you know your way around and know what you are looking for, the faster you will find what you are looking for - also when searching for the \"best\" cleaning company. Ideally, a clear requirements profile is drawn up. It includes not only a detailed service catalog for maintenance and special cleaning tasks, but also the quality requirements, special wishes and general conditions. These can include, for example, prescribed cleaning times. A law firm has completely different requirements than a commercial enterprise, back office areas, front desk and reception areas, a doctor's office or a catering business.<\/p>\n

The Internet offers a first good overview of the providers and provide a representative overview. The more targeted the search terms are chosen, for example \"cleaning company Zurich\", \"lift cleaning\" or \"stone floor cleaning\", the better. Filtering out the \"right\" companies for the offer is a challenge.<\/p>\n

Tip:<\/strong> Click into the depths of the websites and search for more in-depth information about the company, services, customer testimonials and media articles.<\/p>\n

Proper quoting and evaluation<\/strong><\/p>\n

Three, or at most four, companies should be invited for the bid briefing and the submission of the bid. Once the offers are available, it is of course tempting to compare the price and decide on the most favorable provider. Instead, ask yourself which provider you would choose, regardless of the price. Give at least equal weight to criteria such as overall impression, transparency, comprehensibility and design of the offer, organization, quality and complaints management, commitment to sustainability, requirements profile for the cleaning staff, employment conditions and training. If the price of the favored provider is higher than that of the other offers, seek a discussion and ask how the difference came about. Larger price differences can often be explained by differently calculated time budgets for cleaning and quality management or differently calculated total hours or price dumping.<\/p>\n

\"Certification conveys security\", Remo H\u00e4gni<\/p><\/blockquote>\n

The customer \"in the duty<\/strong><\/p>\n

How successful the cooperation is and how satisfied the customer is with the facility service provider in the end is, of course, primarily dependent on performance. Are all expectations met and are promises kept? Especially in the initial phase, but beyond that, quality management is decisive. The H\u00e4gni AG Cleaning Company<\/a> for example, has developed a multi-level quality concept based on its experience over the past 30 years:<\/p>\n